How to Manage and Understand Your Sui Gas Bill in Pakistan

Navigating your gas bill and understanding the services provided by Sui Southern Gas Company (SSGC) and Sui Northern Gas Pipelines Limited (SNGPL) can sometimes be complex. This comprehensive guide will help you manage your gas services effectively in Pakistan.

How to Check Your Sui Gas Bill Online

To check your gas bill online:

• SSGC: Visit the SSGC website, navigate to ‘Customer Services’, and select ‘Bill Inquiry’. Enter your 10-digit Customer Number to access your bill.
• SNGPL: Go to the SNGPL website, click on ‘Customer Services’, and then select ‘Bill Information’. Enter your Consumer Number or Meter Number to view your bill.

Customer Service Contact Information

If you need direct assistance:

• SSGC: Call 1199 or (021) 990-21111 for billing inquiries, service disruptions, and other concerns.
• SNGPL: Contact them at 1199 or (042) 99082000.

New Gas Bill Rates for 2024

The rates for gas bills can change due to various factors including governmental policies and market conditions. For the most current rates:

• Visit the official websites of SSGC and SNGPL.
• Look for any notifications or press releases regarding rate changes.
• Contact customer service for detailed information.

How to Lodge a Complaint About Your Gas Bill

• SSGC: Complain to the ‘Customer Complaints’ section on their website or call their customer service.
• SNGPL: Use the ‘Complaint Management’ system on their website or contact customer service directly.

Understanding ‘Protected’ vs. ‘Unprotected’ Categories in Gas Bills

• Protected: Refers to residential consumers using up to a certain amount of gas, usually charged at a lower rate.
• Unprotected: Refers to consumers who use gas beyond the protected limit, including commercial and industrial users, charged at higher rates.

Current Leaders of Sui Gas

• SSGC: Key figures include Muhammad Imran Maniar as CEO, MD & Executive Director; Shakeel Qadir Khan; and Sajid Mehmood Qazi as Directors.
• SNGPL: Amer Tufail serves as the Managing Director.

Brief History of SSGC and SNGPL

• SSGC was established in 1955 from the merger of three companies to manage gas distribution in Sindh and Balochistan, originating from the Sui gas field.
• SNGPL was incorporated in 1963 to cater to the northern regions of Pakistan, including Punjab and Khyber Pakhtunkhwa, addressing the growing energy needs.

Frequently Asked Questions (FAQs)

• How to Check Your Gas Bill: Visit the customer service sections of the SSGC or SNGPL websites.
• Gas Leak Actions: Call emergency numbers 1199 for SSGC and SNGPL. Avoid using electrical switches and ventilate the area.
• Online Bill Payment: Bills can be paid online via bank websites, mobile banking apps, and third-party services like EasyPaisa and JazzCash.
• New Gas Connection Applications: Submit applications online through the SSGC or SNGPL websites.
• Consumer Categories: ‘Protected’ consumers are those using less than a specified amount of gas at a lower rate, while ‘Unprotected’ consumers exceed this and are charged more.

This guide should help you effectively manage and understand your Sui gas services in Pakistan, ensuring you are well informed about how to handle your billing and service needs.